Member Satisfaction Survey Plan
Member satisfaction survey plan I created in order to gauge member satisfaction and gain insights into the overall health of our members experience. The plan included four surveys: new member survey, branch experience survey, call center experience survey, and member exit survey.
Member Experience Survey
Member experience survey and live reporting dashboard I created in order to better gauge member satisfaction in HRCCU's five branches. The survey is distributed via automated email following a branch transaction. The survey garnered more than 1,000 responses in the first three months.
Google Review Campaign
Developed a Google Review campaign in order to encourage members to leave reviews on HRCCU's branch Google Business profiles. The campaign included QR code cards that were handed out in our branch teller lines and drive-thru. The campaign resulted in more than 100 new reviews for the credit union's five branches in one month.
